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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@karamoun.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@karamoun.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Karamoun ships to over 223 locations worldwide. shipping estimated time varies from 3-5 business days! depending on your region. here are the countries we ship to:  Germany | USA | Iraq | Iran | Saudi Arabia | UAE | Russia | England | Netherlands | Qatar | Kuwait | France | Austria | Jordan | Israel | Canada | China | Nigeria | Belgium | Algeria | Australia | Egypt | Bulgaria | Greece | Indonesia | Ireland | Japan | Norway | Oman | Pakistan | South Korea | Turkmenistan | Ukraine | Bahrain | Afghanistan| American Samoa | Andorra | Angola | Anguilla | Antigua | Argentina | Albania | Aruba | Azerbaijan | Bahamas | Bangledesh | Barbados | West Samoa | Belarus | Belize | Benin | Bermuda | Bolivia | Bosnia and Herzegovina | Botswana | Brazil | Brunei | Burkina Faso | Burundi | Bhutan | Chad | Cape Verde | Cayman Island | Gibraltar | Czech Republic | Djibouti| Cook Islands | Denymark | East Timor | Dominic | Dominiz Rebublic | Ecuador | Equatorial Guinea | El Salvador | India | Eritrea | Armenia| Estonia | Ethiopia | Falk Land Island | Farore Islands | Morocco | Fiji Islands | Ivory Coast | Philippines | Finland | French Guiana | French Polynesia | Gabon | Gambia | Ghana | Guinea Bissau | Guinea Republic | Greenland | Grenada | Guadeloupe | Guam | Guetamala | Guemsey | South Africa | Georgia| Guyana | Haiti | Crotia | Netherlands Antilles | Honduras | Hong Kong | Spain | Sweden | Switzerland | Italy | Iceland | Jamaica | Jersey | Cambodia | Cameroon | Canary Islands | Kazakhstan | Kenya | Kiribati | Cyprus | Kyrgyzstan | Colombia | Republic of Congo | Democratic Republic of Congo | Kosova | Costa Rica | Cuba | Lao People's Democratic Republic | Lesotho | Latvia | Liberia | Libya | Lienchtenstein | Lithunia | Lebanon | Luxembourg | Hungary | Macau | Madagascar | Macedonia | Malawi | Maldives | Malaysia | Mali | Malta | Marshall Islands | Martinique | Mayotte | Mexico | Micronesia | Myanmar | Mongoli | Moldova | Monaco | Montenegro | Montserra | Mauritania | Mauritius | Mozambique | Namibia | Nauru | Nepal | Niger | Nicaragua | Niue | Norfolk Island | Central African Republic | Uzbekistan | Palau | Panama | Papua New Guinea | Paraguay | Peru | Poland | Portugal | Puerto Rico | Reunion | Romania | Rwanda | Saint Barthelemy | Saint Kitts and Nevis | Saint Vincent and The Grenadies | Nothern Mariana Islands | Son Marino | Santa Lucia | Sao Tome and Priciple | Senegal | Seychelles | Sierra Leone | Chile | Singapore | Saint Martin | Serbia | Slovakia | Slovenia | Solomon Islands | Somalia | Sri lanka | Sudan | Suriname | Romania | Syria | Swaziland | Tajikistan | Tanzania | Thailand | Taiwan | Togo | Tonga | Tunisia | Turkmenistan | Turks and Caicos Islands | Tuvalu | Uganda | Oman | Uruguay | Vanuatu | Venezuela | Vietnam | Virgin Islands | Yemen | New Caledonia | New Zealand | Zambia | Zimbabwe | Turkish Republic Of Northern Cyprus |

If you have any questions or need help, our customer service team is happy to assist you at: support@karamoun.com